If you're making a claim for a refund on your purchase, you will happily be refunded as long as the following requirements are properly documented and send to support@troepic.com within the inquired amount of time(72 Hours / 3 days from delivery).

Following requirements are necessary for a full refund of your purchase:

• Photographic evidence that you received your purchase damaged inside it's packaging. (Video evidence would be greatly appreciated if possible)
• Your receipt from purchase.
• inquiry should be made within 72 hours of package arrival.

You should receive an email from Support within 72 hours of inquiry.

Thank you for your effort in establishing a happier customer.