Any Herkimer Diamond you may purchase will be hand wrapped and packaged to the point in which it should hold up to a kick across the room. If you're making a claim for a refund on your purchase, you will happily be refuneded as long as the following requirements are properly documented and send to lord@troepic.com within the inquired amount of time(72 Hours / 3 days from delivery).
Following requirements are neccessary for a full refund of your purchase:
- Photographic evidence that you received the crystal damaged inside it's packaging. (Video evidence would be greatly appreciated if possible)
- Your reciept from purchase.
- inquiry should be made within 72 hours of package arrival.
You should recieve an email from Support within 72 hours of inquiry.
Thank you for your effort in establishing a happier customer.
